niu can provide support for the entire lifecycle of your end-user devices. Our expert engineers can be strategically located onsite in your work environment as well as offsite using remote tools to troubleshoot and diagnose problems over the phone. The engineers work closely with you to understand any issues facing your business and ensure they are fixed and documented within established response times.
niu’s Support Contract provides proactive maintenance of the client’s desktop/laptop to any sites located within London zones 1 – 6 for a monthly fee.
Secure software will be installed on all desktops to ensure that niu engineers can remotely access the customer’s system in the event of a failure. It is important to note that only audited assets agreed by niu and the customer are subject to the Support Contract subscribed to.
- Option 1: Full-day service – An engineer will be present at the customer’s premises, one day per week from 09h00 – 17h30. The customer also has unlimited access to the niu Service Desk during Hours of Cover – 1.
- Option 2: Half-day service – An engineer will be present at the customer’s premises, half a day per week in either the morning from 09h00 – 12h30 or the afternoon from 14h00 – 17h30. The customer also has unlimited access to the niu Service Desk during Hours of Cover – 1.
- Option 3: Half-day service every 2 weeks – An engineer will be present at the customer’s premises, half a day every 2 weeks in either the morning from 09h00 – 12h30 or the afternoon from 14h00 – 17h30. The customer also has unlimited access to the niu Service Desk during Hours of Cover – 1.
- Option 4: Half-day service once a month – An engineer will be present at the customer’s premises, half a day once a month in either the morning from 09h00 – 12h30 or the afternoon from 14h00 – 17h30. The customer also has unlimited access to the niu Service Desk during Hours of Cover – 1.
