Metro Bank
IT innovation enables competitive advantage
Metro Bank is the first high street bank to launch in the UK for over 100 years. Its unique retail banking model is focused upon delivering unparalleled levels of service and convenience. The bank is open seven days a week with online and telephone banking available 24/7 and provides ‘on the spot’ bank cards
to new customers in-store.
Objectives
- Innovative and resilient ICT platform to support unique customer service differentiators
- Secure and compliant architecture able to support its vision of revolutionising banking processes and meet regulatory guidelines to comply with banking licence terms
- Source a service provider with a proven track record to design, build and manage the requisite platform
Solution
- Bespoke ICT platform designed and fully managed by niu to provide a compliant, audit-ready ICT environment
- Provision of voice, data, VDI, mobility, network connectivity and user helpdesk through a combination of on-site and hosted solutions
- Ongoing assessment of compliance levels and security threats and application of changes required to maintain compliance
Benefits
- A single platform integrating frontline banking applications, financial services suppliers and regulatory requirements enables ‘on the spot’ bank cards
- Fully managed service provides a commercially attractive entry point to maintaining compliance without the burden of capital costs
- Removes the complexity of maintaining a compliance position in-house, providing agility to deliver further operational gains
- The scalability of niu’s platform and commercial engagement enables Metro Bank to open new branches on-demand as part of its expansion plan
